04SupportHelp
How we
support you
If you run into problems using our mobile applications or systems, reach us through the channels below. General issues are answered within 2 business days.
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Support email
Describe the issue along with your device model, OS version and app version. Screenshots help us locate the problem faster.
hejianhao1989@aeromuse.cn -
Response time
General issues are answered within 2 business days; account-security and data issues are prioritized.
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Privacy and data requests
Access, correction, deletion and account cancellation requests go to our privacy mailbox and are completed within 15 business days.
hejianhao1989@aeromuse.cn
02FAQCommon questions
Frequently asked questions
How do I delete my account?
In the app, go to Settings → Account → Delete Account and confirm. Account data is deleted and cannot be recovered. You may also email hejianhao1989@aeromuse.cn from the phone number or email address used at registration so that we can verify your identity.
I forgot my password.
Tap "Forgot password" on the sign-in screen and reset it with a verification code sent to your registered phone number or email. If you do not receive the code, contact the support mailbox.
Which system permissions does the app need?
Camera, photo library, microphone or notification permissions are requested only when you use the related feature. You can revoke them at any time in system settings; the related feature stops working while others remain available.
Where is my data stored?
Personal information collected and generated in mainland China is stored on servers in mainland China and protected by transport encryption and access control. See the Privacy Policy.
How do I send feedback?
Email hejianhao1989@aeromuse.cn or use the in-app feedback entry. Every item is logged and addressed in subsequent releases.